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Frequently Asked Questions

Please check the FAQ below for help before contacting us.

Can I collect my full size medals when they are ready?

Yes. Please let us know if you require this option and we will contact you when they are ready. Otherwise we will send your medals with our courier service.

Can I personally drop off my medals to be mounted?

Yes. In fact we highly recommend it for full size medals where it is convenient, otherwise please use a signed-for delivery service.

What is the maximum number of medals that can be mounted and do you overlap them?

For full size medals, when mounting more than 5 we will start to overlap them. This starts to reach the limit around 10-12 medals. We do not overlap miniatures.

What is Court Mounting?

Court mounting is a style of mounting where the medals are sewn onto a backing board to prevent the medals from 'jingling' around and is a requirement of the British Army's dress code. This type of mounting dates back to the reign of Queen Victoria.

Can I have my commemorative medals mounted with my issued medals.

If requested we can mount unofficial medals with your issued medals, but it is not recommended. Unofficial medals should be mounted separately and worn beneath your issued medals.

Do you do Swing Mounting?

This style of mounting is only recommended for currently serving Royal Navy units including the Royal Marines. Court mounting is a safer and more secure method for wearing medals and is recommended for all British Army regiments. If you require your medals Swing Mounted please let us know.

Can you add my new medal to my existing mounted medals?

Miniature and full size medals can only be mounted as full sets. You will need to have all your medals re-mounted.

Do you deliver to BFPO?

Yes, please use the updated BFPO postcode in the checkout.

Updated BFPO locations and postcodes can be found here
I am based overseas. Can I claim a VAT refund?

Yes. You will need to send us a copy of a bill or driving licence that proves you are based at a BFPO address.

I am VAT exempt. How do I order without paying VAT?

Unfortunately, we are required by law to charge you VAT. However, we will refund all the VAT you paid on your order if you send us proof of your VAT exemption.

Do you make ladies mess dress?

At this time we do not sell ladies mess dress on the website.

Please contact us to enquire about availability
I just need trousers for my mess dress. Do you sell separates?

At this time we do not sell separates online.

Please use the contact form to enquire about availability.
What badges are included with my mess dress?

This will always be indicated on your regiments mess dress description. Most mess dress come with rank, collar and sleeve badges as required by the regiment specification. For some regiments we are unable to source the badges and you will need to acquire them yourself. Any skill badges you require will need to be purchased separately.

Follow this link for Skill Badges
What is longest I can pay for my mess dress?

At this time we only offer re-payments over 3 months. Offering repayments over 3 months allows us to offer the service interest free and with no set-up fee.

Do you sell full size medals?

No. We sell miniature medals which are worn with mess dress.

I'm getting married. Do you make children's uniforms for page boys?

Congratulations! Unfortunately, we do not offer this service.

Do you make No1 Dress?

No. We're sorry but at this time we no longer make No1 dress.

Do you do alterations?

We don't normally do alterations. However, when you buy a new mess dress from us we offer a free alteration service for the first 30 days.

If you've purchased a mess uniform from us recently, please contact us here.
My regiment is not listed. Does that mean you don't make mess dress for that regiment?

We have only listed the most commonly ordered mess dress.

Please contact us here to enquire about availability of your regiments mess dress.
Can I visit to get measured?

We are a busy workshop and visiting is by appointment only. The prices on the website are for self-measure only. If you do think you need to visit for measuring and fitting there will be an extra cost. UPDATE: Due to the current on-going COVID19 situation we cannot accept visitors to the premises.

Do you do rentals?

No, we only make new made-to-measure mess dress.

Do you make Service Dress?

No, we no longer make Service Dress as this is now provided by your regiment.

Do you sell second hand mess dress?

Occasionally, we sell uniforms that have been returned or never collected.

These will be listed in the clearance section.
I have just been promoted and i'm not sure what I need?

You can find everything you need for your mess dress on your regiment page. Please select your regiment on the home page with the addition of any specialist badges and miniature medals everything you will need can be found on the page with your uniform.

Select your regiment here

Still Need Help?

If you can't find the answer above, please use the form below to contact us.

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