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For non-tailored items We will accept returns only if they are in their original condition and packaging.

For made to measure items please see our 30 Day No-quibble Guarantee

You must notify us of your intent to return an item within 7 days from the day you receive your order. A full refund will be made within 30 days of receipt by us of returned items. In the case of unwanted goods, we require our customers to cover the cost of returning items.

Returns Procedure

In the first instance always contact our sales department on +44 (0)113 2889944 or email
Returned items should be sent to:

Goodalls Tailors
Butcher Lane, Rothwell
Leeds, West Yorkshire
LS26 0DB

‍Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

Free Alteration Service

All our uniforms are covered by our 30 Day No-Quibble Guarantee* so in the unlikely event you are not completely satisfied with your uniform we promise to make any alterations you require free of charge within 30 days of receipt of your uniform.

* UK and BFPO only

Alterations Procedure

1. In the first instance always contact our sales department on +44 (0)113 2889944 or email

2. Please supply your original order number, name and address, along with details of the problem. It may be helpful for you to send us photographs to help us see the problem.

3. Upon receipt of your query we will contact you with details of how to return your garment to us*. All garments must be returned within the first 30 days of receiving your order.

* Postage costs will be refunded only where the error is on our part.